Delivery & Shipping

At Dark Circle clothing, we deliver parcels to the UK via Royal Mail and internationally via DHL Express and a number of standard carriers for your choosing.  We aim to process and despatch all orders within 5 working days of your order placement date, from our Birmingham studio, into the hands of our shipping partners.  Orders are processed from Monday - Friday excl. public holidays.  Please allow extra time during season launch or sale season for despatch due to the increase in orders we will have to process.  Once orders are despatched, we are unable to cancel or change the delivery address, please ensure that all details are correct when placing you order.  You will receive an order conformation e-mail to confirm you have placed your order, an e-mail once your order has been dispatched and a 3rd e-mail with tracking information once available.

 

Royal Mail:

UK orders are sent via our partners at Royal Mail.  We operate on a tracked service that may require a signature upon delivery.  Delivery instructions as standard are to leave with a neighbour if the recipient is not available.  Please take this into account when placing your order.

 

UK orders as standard are delivered in 2-5 working days however we aim for a 48 hour delivery service after a despatch e-mail has been received by you.  You will receive a tracking number via e-mail with a link to track your order.  Orders are collected by Royal Mail at 3PM, any orders dispatched after 3PM will be in the next days collection.

 

Some international orders may be sent via Royal Mail and as standard are delivered in 7-21 working days after you have received a despatch email.  Arrival time of packages may vary from country to country.  You will receive a tracking number once the parcel has entered the Royal Mail network and this can be tracked via the link in the e-mail you will receive.   

 

DHL & International Partners:

 

Most International orders are sent via DHL Express or a number of International couriers that you can choose from.  Please note you will have the option to pick either a premium DHL Express service or a standard tracked and signed service operated through another partner.  Once despatched standard delivery times are 3 - 21 days varying from country to country and per the service you selected.  You will receive a tracking number as soon as the orders enter into the delivery network.

Some of our partners offer the option of pre-paying customs or duty surcharges.  By pre-paying these charges, it will speed up delivery of your order once your order has entered your country.

Please note that we make sure to try to adhere to these timescales as best as possible however we cannot be accountable to carrier delays or delays caused by holidays, acts of god, customs inspections and other circumstances that are outside of Dark Circle Clothing’s control.