At Dark Circle clothing, we deliver parcels to the UK and internationally via UK Mail and Royal Mail. We aim to process and dispatch all orders within 3 working days of your order placement date, from our Birmingham studio, into the hands of our shipping partners. Orders are processed from Monday - Friday excl. public holidays. Please allow extra time during season launch or sale season for dispatch due to the increase in orders we will have to process. Once orders are dispatched, we are unable to cancel or change delivery the delivery address, please ensure that all details are correct when placing you order. You will receive an order conformation e-mail to confirm you have placed your order, an e-mail once your order has been dispatched and a 3rd e-mail with tracking information once available.
UK and most European orders (inc. France, Germany, Italy, Spain, Netherlands, Austria, Belgium, Portugal) are sent via UKMail through the DHL network, we operate on a tracked service that will require a signature upon delivery. Delivery instructions as standard are to leave with a neighbour if the recipient is not available. Please take this into account when placing your order.
UK orders as standard are delivered in 1-3 working days however we aim for a next day delivery service after a dispatch email has been received by you. You will receive a tracking number that can be tracked on UKMail.com. Orders are collected by UKMail at 3PM, any orders dispatched after 3PM will be in the next days collection.
European orders sent via UKMail as standard are delivered in 3-10 working days after you have received a dispatch email. Arrival time of packages may vary from country to country. You will receive a tracking number once the parcel has entered the DHL network, this can be tracked on UKMail.com. Orders are collected by UKMail at 3PM, any orders dispatched after 3PM will be in the next days collection.
International (inc. US, Australia, Japan) and certain European orders (inc. Denmark, Norway, Sweden, Switzerland) are sent via Royal Mail’s tracked and signed service. Once dispatched standard delivery times are 3 - 21 days varying from country to country. You will receive a tracking number sent by our team 1-5 days after your dispatch email has been sent. This can be tracked on royalmail.com
Please note that we make sure to try to adhere to these timescales as best as possible however we cannot be accountable to carrier delays or delays caused by holidays, acts of god, customs inspections and other circumstances that are outside of Dark Circle Clothing’s control.