Returns & Exchanges

Returns Terms and Conditions.

 

For any reason customers can return or exchange their Dark Circle Clothing order, either entirely or partly.  We accept exchanges and returns for refunds within 14 days from receipt of the order.  We expect items to be returned in the same original conditions, packed neatly with tags attached together with all materials received with the items.  The items must be unharmed, fresh, unwashed, not worn or altered and unsoiled.  Items returned are inspected thoroughly and should an item fail these checks, will be rejected and returned to you.  Items returned to us must be done via a tracked service and are at your cost and liability.

 

Items are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described.  Items that are damaged by you by accident or through misuse will not be considered faulty, including wear and tear.  If you receive an item that is faulty, please notify us immediately via e-mail to info@darkcircleclothing.com.  We make every effort to display the colours of our products as accurately as possible, however as monitors, mobile devices, tablets & TV’s vary in tones we cannot guarantee that your display of a colour will be completely accurate.

 

We aim to process all refunds in 7 days of receipt at the Dark Circle Clothing studio and a refund will be issued via the original method of payment.  Once the refund has been processed by the Dark Circle Clothing team, you will receive an automated conformation e-mail.  Financial institutions may require additional days to process the refund before funds are returned to your account.  We are unable to refund via any different payment methods.  Dark Circle Clothing are not responsible for delayed or lost packages being returned.

 

Returning an item:

 

Send your return via a tracked service to:

 

Dark Circle Clothing Returns

RE Order: (your order number)

Unit C3 Bowyer Street

Birmingham

B10 0SA

 

Exchanging an item:

 

Send your exchanges via a tracked service to:

 

Dark Circle Clothing Exchanges

RE Order: (your order number)

Unit C3 Bowyer Street

Birmingham

B10 0SA

 

Please ensure that you have contacted info@darkcircleclothing.com to inform us of your exchange request and have received conformation that we have the replacement in stock.