Delivery & Shipping

* BLACK FRIDAY SALE NOTICE *

This year more than any other has forced us to rethink and reshape the brand and its direction. One of this biggest changes we've been adapting to is our environmental footprint and the sustainability of our production process. One of the largest changes put in place was minimising product wastage and deadstock. So for BLACK FRIDAY, all items in the BLACKOUT collection are made specifically for your order.
 
This new process of manufacturing to order means we can make the highest quality items, reduce fabric wastage, and reduce production and shipping times. Most importantly, these are savings we can pass on to you. We look forward to sharing more of our business changes for 2023 over the coming months.
However with all upsides, there is a slight downside and this is how it will effect shipping times. As all items are manufactured to order, this does take time. We have been working with our suppliers to help speed up this process and we are happy to announce all items will be produced within 21 working days from purchase.
Our normal shipping times will apply. In many cases items will take less than 21 days, so depending on the items in your we will aim to get this our to you as soon as possible.
As BLACK FRIDAY & CYBER MONDAY is one of the busiest shopping periods, there may be slight delays in shipping from our warehouse due to demand increase on postal or courier services.
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At Dark Circle clothing, we deliver parcels to the UK via Royal Mail and internationally via DHL Express or a standard service of your choice.  We aim to process and despatch all orders within 4 working days of your order placement date, from our Birmingham studio, into the hands of our shipping partners.  Orders are processed from Monday - Friday excl. public holidays.  Please allow extra time during season launch or sale season for dispatch due to the increase in orders we will have to process.  Once orders are despatched, we are unable to cancel or change delivery the delivery address, please ensure that all details are correct when placing your order.  You will receive an order confirmation e-mail to confirm you have placed your order, an e-mail once your order has been dispatched and a 3rd e-mail with tracking information once available.

 

Royal Mail:

UK are sent via our partnership with Royal Mail, we operate on a tracked service that may require a signature upon delivery.  Delivery instructions as standard are to leave with a neighbour if the recipient is not available.  Please take this into account when placing your order.

 

UK orders as standard are delivered in 2-5 working days however we aim for a 48 hour service after a despatch email has been received by you. Order delivery is 3-21 business days after it ships. Orders Cut-off Time 3 PM (GMT) After this time Order will not process. You will receive an e-mail notification. Orders are collected by Royal Mail at 3PM, any orders dispatched after 3PM will be in the next day's collection.

 

 

DHL & International Standard: 

Most international orders are sent via DHL or an international partner service depending on which option you select.  Once despatched standard delivery times are 3 - 21 days varying from country to country. Order delivery is 10-30 business days after it ships. Orders Cut-off Time 3 PM (GMT) After this time Order will not process. If you opted for the cheaper standard option, please note this will take longer to receive your order than if you opt for the premium DHL service.  Once despatched you will receive an e-mail notification.

Please note that we make sure to try to adhere to these timescales as best as possible however we cannot be accountable to carrier delays or delays caused by holidays, acts of god, customs inspections and other circumstances that are outside of Dark Circle Clothing’s control.

 

International orders may be subject to customs and taxes duty by your local customs office.  Some of our couriers will allow you to prepay these charges which may also speed up the delivery of your order.  Please consult your local customs agency for more information.  If applicable, any taxes and duties are your responsibility.