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Deliver & Returns

DELIVERY TIMES

UK orders are posted using Royal Mail 1st class delivery. Please allow up to 10 working days for delivery.

Orders outside of the UK but within and outside the EU are sent using Royal Air Mail. Please allow upto 28 working days for delivery.  We also offer an additional tracked & signed service which will require a signature upon delivery. 

UNDELIVERED ORDERS

Any orders that could not be delivered must be taken up with Royal Mail. Once an order is despatched from our offices it becomes the responsibility of Royal Mail.

RETURNS

You can return any item (including sale items) within 14 days of receipt for a refund or exchange. Items returned must be original condition complete with all labeling. Returns will be inspected upon receipt by ourselves, if we deem any of items returned not in a re-sale-able condition, your refund will not be processed and you will be contacted. Dark Circle will not be responsible for refunding any original postage costs nor any postage costs incurred when returning items to us unless, we are in fact at fault for anything throughout the order process.

Your refund will be credited to the credit/debit card used to place the original order within 7 days or earlier of the refund being processed. The goods are your responsibility until they reach ourselves. Please ensure you package the items carefully to prevent any damage to the items or packaging.

We recommend you use a secure delivery method that requires a signature upon receipt (such as Royal Mail Recorded Delivery). This insures your items for the cost of being returned to us. In the rare event of the parcel going missing you are responsible for the returned products until they reach us.

Please send your returns/exchanges to: 

Returns, Dark Circle Clothing Ltd, Unit 4B, Bowyer Street, Birmingham, B10 0SA